Elevating Voices: Co-Designing Inclusive Access to Digital Information for Deaf and Hard of Hearing People
Most travel information systems in Germany are designed for hearing people. Information communicated via loudspeaker announcements is rarely conveyed in other alternative formats. Other information is also often provided only in written language and does not offer cross-linguistic accessibility.
Together with members of Deaf communities, we have co-designed a service that aims to reflect the heterogeneity of Deaf and Hard of Hearing people by offering different information formats. The service improves the visual communication of current information systems, provides information in sign language and a support of staff through a video relay service.
A collaboration with the design studio Ergosign GmbH and the research project AVASAG.
Design and Development of the Avatar: © Charamel GmbH – Sign Language Avatar AVASAG-Projekt