Platforms’ poor communication is bothering the food couriers. For riders, it takes huge efforts to contact the officers of the platform. In contrast, platforms are more willing to listen to customers’ points of view,
Riders kept complaining about the non-transparent management that forges information asymmetries, which can disable the ability of a rider to make rational decisions
The downtime becomes one of the hazards of the job. In the downtime, all a rider can do is waiting for the next order, which could be boring and stressful since the company does not pay for the time in-between orders.
Collective action empowers workers in two important ways. First, collective action increases negotiation power for workers. Second, collective action may also enable workers to deconstruct the platform’s match-making and allocation algorithm and gain greater agency.
The formalization of interaction among riders increases the intensity of collective action to resist the digital platform, partly because the strength of identification with a group is an important determinant of unionization. And the inability to connect and develop social relationships has prevented the organization of large-scale collective action
The characteristics of the job constrain the extent that platform workers can develop enduring social connections—at least in comparison to those in more traditional employment arrangements, which further constrains the organization of collective action (bargaining).